Handling privacy concerns correctly can help improve your organization’s reputation.

When you take privacy rights seriously in your business, you establish an atmosphere of trust that keeps customers loyal and attracts the best employees. When you establish a comprehensive privacy policy that customers and employees can understand, you are also less likely to become involved in a privacy dispute. Furthermore, good privacy practices can save your business money, as data breaches and privacy complaints can prove costly.

This presentation prepared by the Office of the Privacy Commissioner of Canada serves as a helpful introduction for businesses that wish to improve their privacy practices and avoid investigations. The guidance provided will help you build capacity in-house to handle issues and complaints as they arise.

Michael De Santis graduated with a B.A. in International Studies from York University, an M.A. in Political Science from the University of Windsor and an LL.B. in Common Law from the University of Ottawa. He currently works as Legal Counsel for the Privacy Commissioner of Canada. Prior to this position, Michael practiced telecommunications and consumer protection law at the Public Interest Advocacy Centre and intellectual property law and technology advocacy at the Canadian Internet Policy and Public Interest Clinic. Michael is particularly interested in privacy issues in the context of public safety and information technology and is an early adopter of many electronic gadgets.